Refund policy
At Tepe Pots, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
RETURNS
We accept returns within 30 days of the delivery date.
To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.
Items returned without prior authorization may not be accepted.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Customized or personalized products
• Clearance or final sale items
• Gift cards
• Products damaged through misuse or improper handling
RETURN PROCESS
To initiate a return, please contact us before sending any item back.
Contact Information:
Tepe Pots
14211 E 58th St N
Owasso, OK 74055
United States
Phone: (918) 498-4894
Email: stephanie.studerus@gmx.com
Please include your order number and the reason for your return request.
REFUNDS
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
• Your order number
• A description of the issue
• Photos of the product and packaging
We will review the issue and provide a replacement or refund if applicable.
EXCHANGES
We only replace items if they are defective, damaged, or incorrect.
RETURN SHIPPING
Customers are responsible for return shipping costs unless:
• The item is defective
• The wrong item was shipped
• The item arrived damaged
We recommend using a trackable shipping service for all returns.
CONTACT US
Tepe Pots
Address:
14211 E 58th St N
Owasso, OK 74055
United States
Phone: (918) 498-4894
Email: stephanie.studerus@gmx.com